RBS Build Works a construction services groupDeposit, cancellation and refund policy
RBS Services LLC, RBS Termonde LLC and RBS Estaires LLC. Effective August 22, 2026
Before work starts
You may cancel a scheduled job at no charge up to five business days before the start date. Cancellations with less notice are charged for materials already ordered or delivered to the site (less what can be returned) and one day of crew time. Deposits are refunded less those costs.
After work starts
Stage payments cover work completed and materials installed; they are not refundable. If you stop a job in progress, we invoice the completed portion and any non-returnable materials, and refund any deposit balance above that.
Workmanship
If a stage has a defect in our workmanship, we return and correct it under warranty at no charge for labor. Refunds are not issued in place of warranty work unless we are unable to correct the defect.
Refund timing
Approved refunds are issued to the original payment method within 10 business days. Card refunds typically appear within 5 to 10 business days depending on the issuing bank; bank transfers are returned to the originating account.
Billing questions and disputes
Contact us before filing a dispute with your bank: info@raddpayments.com or (413) 200-0634, Monday to Friday, 8:00 AM to 5:00 PM Eastern. We will send the signed stage sheet and photos for the invoice in question within one business day.